Refund policy
At Ravané Collective, we are committed to providing high-quality professional lash extension products. We take pride in ensuring every order is carefully inspected before it leaves our warehouse.
Returns
Due to the hygienic nature of our products, we do not accept returns or exchanges on opened, used, or damaged lash extension trays.
If your item is unused, unopened, and in its original packaging, you may request a return within 14 days of receiving your order. Return requests made after this period cannot be accepted.
To initiate a return, please contact us with your order number and reason for the return. Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
Items must be returned in their original condition. We reserve the right to refuse returns that do not meet these requirements.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a product that is damaged, defective, or incorrect, contact us within 48 hours of delivery. Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once reviewed, we will arrange a replacement, store credit, or refund where appropriate.
Refunds
Once your approved return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned:
- Opened or used lash extension trays
- Products with broken hygiene seals or damaged packaging
- Sale, clearance, or final sale items
- Gift cards
- Custom or special-order products (if applicable)
Order Cancellations
Orders begin processing quickly. If you need to cancel or modify your order, please contact us as soon as possible.
While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Shipping Issues
Ravané Collective is not responsible for delays caused by shipping carriers, customs processing, incorrect shipping addresses provided at checkout, or packages marked as delivered by the carrier.
If your package is lost in transit, please contact us and we will assist you in lodging a claim with the shipping carrier where applicable.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer support team. Please include your order number to help us assist you as quickly as possible.