Shipping policy

Thank you for shopping with Ravané Collective. We proudly dispatch all orders from Melbourne, Victoria, Australia, and strive to ensure your products arrive safely and promptly.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding Victorian public holidays).
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, new product launches, or peak periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Ravané Collective may offer free shipping promotions. Any applicable offers will be displayed on our website.

Estimated Delivery Times

Within Australia

  • Standard Shipping: 2–8 business days
  • Express Shipping: 1–4 business days

International Orders

  • Estimated delivery: 7–21 business days, depending on the destination and customs processing.

Please note that these delivery timeframes are estimates only and may vary due to carrier delays or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your delivery.

Incorrect Shipping Details

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to update your order before dispatch, we cannot guarantee changes once your order has been processed.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

Lost, Delayed or Stolen Parcels

Once your parcel has been handed to the shipping carrier, delivery times are outside of our control.

If your parcel is significantly delayed or appears to be lost, please contact us and we will assist you in lodging an enquiry with the shipping carrier.

If tracking shows your parcel has been delivered but you cannot locate it, we recommend checking with household members, neighbours, or your local post office before contacting us.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damaged product(s)
  • Photos of the shipping packaging

We will review your claim and arrange a replacement or another appropriate resolution where applicable.

International Customs & Duties

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities. These charges are not included in your order total or shipping fee.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact our customer support team through the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.