Terms of service
Welcome to Ravané Collective. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. General
These Terms of Service govern your use of the Ravané Collective website and all purchases made through our Shopify store. By using our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.
We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. Continued use of our website constitutes acceptance of any changes.
2. Products
Ravané Collective offers professional lash extension products and beauty accessories. We make every effort to accurately display product descriptions, colours, and images; however, actual colours and packaging may vary slightly depending on your device or manufacturing updates.
All products are subject to availability. We reserve the right to discontinue or limit the quantities of any product at any time.
3. Pricing & Payments
All prices are listed in the currency displayed at checkout and include applicable taxes where required by law.
We reserve the right to change pricing at any time without notice. Payment must be received in full before orders are processed and shipped.
4. Order Acceptance
After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Product availability
- Errors in pricing or product information
- Suspected fraudulent activity
- Breach of these Terms of Service
If payment has already been processed, any cancelled order will be refunded to the original payment method.
5. Shipping
Shipping times are estimates only and may vary depending on location and carrier delays.
Ravané Collective is not responsible for delays caused by shipping providers, customs processing, weather events, or incorrect shipping information provided by the customer.
Customers are responsible for ensuring their shipping address is accurate before completing their purchase.
6. Returns & Refunds
Please refer to our Return & Refund Policy for information regarding returns, exchanges, and refunds. By placing an order, you acknowledge and agree to that policy.
7. Intellectual Property
All content on this website, including but not limited to logos, branding, product names, images, graphics, website design, text, and marketing materials, is the property of Ravané Collective and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written permission.
8. Prohibited Use
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to our systems.
- Upload or distribute malicious software.
- Interfere with the operation or security of the website.
- Reproduce or resell our content without permission.
9. Limitation of Liability
To the fullest extent permitted by law, Ravané Collective shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms excludes or limits any consumer rights that cannot be excluded under applicable law.
10. Product Use
Our products are intended for professional or personal use as directed. Customers are responsible for using products safely and in accordance with any instructions provided.
Ravané Collective is not responsible for misuse of products or adverse reactions resulting from improper application, allergies, or failure to perform appropriate patch testing where applicable.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.
12. Governing Law
These Terms of Service are governed by the laws applicable in the jurisdiction in which Ravané Collective operates. Any disputes arising from these Terms shall be resolved in the appropriate courts of that jurisdiction.
13. Contact Us
If you have any questions regarding these Terms of Service, please contact our customer support team through the contact information provided on our website.